Adoption and listing guidelines

Draft policy — complete the bracketed details and obtain review for your operating jurisdictions before launch.

Only list animals you are authorized to rehome. Provide truthful age estimates, health information, known behavior, permitted adoption areas, and clearly explained fees. Use “unknown” when information has not been established. An approved account does not constitute a veterinary assessment.

Animal sales through the shop, abusive content, illegal wildlife transactions, and deceptive listings are prohibited. Use the report form on a listing to flag concerns. Adoption applications are reviewed by people. Arrange an appropriate meeting, confirm care requirements, and complete a written agreement with the responsible shelter before handover.

Do not publish home addresses, full microchip identifiers, identity documents, or private applicant information. Public listing photos must have appropriate permission. International transport is not included. [ADD MARKET-SPECIFIC WELFARE AND REHOMING REQUIREMENTS.]